Our Policies

Credit Card Reservation Policy

A Credit Card is Required to Be on File

When scheduling an appointment, you are required to leave a credit card on file in accordance with our Reschedule & Cancellation Fee Schedule Policy. (See Below)

New Clients

We’re happy to have you here but there’s a few things we need from you first. Prepayment is required of New Clients with the exception of Gift Cards and Vouchers. You will also receive your paperwork via email. Please be sure to fill it out prior to your appointment; It is all online and you will not need to print it out. You can also arrive 10-15 minutes early to fill it out in the office.

Late Policy

The 15 Minute Rule

If you are more than 15 minutes late you may be required to reschedule and a fee may apply. It is at the therapists discretion to continue with the service at a shortened amount of time. You are still responsible for the full cost of the service even if your service is shortened. Time is valuable to your therapist, to you, as well as any other client(s) that may be scheduled after you.

New Clients

Being a New Client, we recommend arriving 15 minutes early to ensure a thorough intake and time for paperwork if you did not fill that out prior to your appointment. If you arrive at the time of your service without the required paperwork please keep in mind that this will cut into your service time.

Reschedule & Cancellation Fee Schedule Policy

24 hours notice is required to Book, Cancel, & Reschedule

Rescheduling Same Day (Less than 24 hours) will result in a 50% charge.
Cancelling & No Call No Show (Less than 24 hours) will result in a 100% charge.

*After two consecutive cancellation/no shows, you will be required to prepay for future appointments. After three cancellations/no shows, your appointments will no longer be accepted.

New Clients

As prepayment is required for your first visit, here is the policy on cancellation & rescheduling:

24 hour notice given will give a full refund. If you reschedule before the 24 hour window you can apply the deposit to your rescheduled appointment.
Less than 24 hour notice given; Rescheduling less than 24 hours you only get a 50% refund. Cancelling less than 24 hours you will forfeit your deposit.

NO TOLERANCE POLICY

Credit Card Reservation Policy

A Credit Card is Required to Be on File

New Clients

Late Policy

The 15 Minute Rule

New Clients

Reschedule & Cancellation Fee Schedule Policy

24 hours notice is required to Book, Cancel, & Reschedule

New Clients

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