At Blue Orchid Holistic Wellness LLC, we strive to provide a professional, relaxing, and seamless experience for all of our clients. To ensure this, we have established the following policies. By booking an appointment, you agree to adhere to these policies.

 1. Cancellation and Rescheduling Policy

We understand that life happens, and sometimes you may need to cancel or reschedule your appointment. We kindly ask that you provide at least 24 hours' notice if you need to make any changes to your appointment. Cancellations or reschedules made within 24 hours of your appointment time may result in a 50% charge of the scheduled service.

No-shows will be charged the full price of the scheduled service.

 2. Late Arrivals

Please arrive on time for your scheduled appointment. If you arrive late, your session may be shortened in order to accommodate appointments that follow. Regardless of the length of the session, the full session price will be charged. If you are more than 15 minutes late, we may need to reschedule your appointment, and the cancellation fee may apply.

 3. No-Show Policy

If you do not show up for your appointment without prior notice, you will be charged 100% of the scheduled service fee. No-shows impact our schedule and prevent us from offering that time slot to other clients.

 4. Payment Policy

Payment is due at the time of service. Accept cash, credit/debit cards, and online payments. If you are using a gift certificate or membership credit, please inform us when booking the appointment.

 5. Gift Certificates and Package Deals

Gift certificates and package deals are valid for 12 months from the date of purchase unless otherwise specified. They are non-refundable and non-transferable. Please treat your gift certificates like cash, as lost or stolen certificates cannot be replaced.

 6. Health and Safety

For your safety and ours, kindly ask that you reschedule your appointment if you are experiencing any signs of illness, including fever, coughing, or any contagious conditions. We maintain strict hygiene and sanitation protocols to ensure the health and well-being of all clients.

If you are pregnant or have any health conditions (e.g., high blood pressure, recent surgeries), please inform us prior to your appointment to ensure a safe and comfortable experience.

 7. Membership Policy

Memberships are a great way to enjoy discounted rates on our services. Here are the key details of our membership plans:

- Membership fees are billed monthly.

- Unused sessions roll over for up to 3 months.

- Additional sessions booked within the month are charged at the discounted membership rate.

- Memberships can be canceled at any time with 30 days 'notice. 

 8. Product Returns

Want you to be fully satisfied with our products. If for any reason you are not happy with a purchase, products can be returned in their original, unused condition within 14 days of purchase for a full refund or exchange. We do not accept returns on opened or used items.

 9. Referral Program

Refer a friend to Blue Orchid Holistic Wellness LLC, and when they book a massage, you will receive a complimentary enhancement service of your choice as a thank-you! Your referred friend must mention your name at the time of booking for you to receive credit.

 10. Privacy Policy

Your privacy is important to us. Any personal information collected during your booking or massage session will be kept confidential and never shared with third parties without your consent.

11. Professional Conduct

This is a professional, therapeutic massage therapy practice. Sexual harassment is NOT tolerated. If the practitioner’s safety feels compromised at any point, the session will be terminated immediately, and you will be charged the full amount of the service.

Please note that clients will not be touched in "private" areas of the body (e.g., women’s breasts, male and female genitals). Any inappropriate behavior or requests will result in immediate termination of the session without refund, and further action may be taken if necessary.

Thank you for respecting our policies and for choosing Blue Orchid Holistic Wellness LLC for your wellness needs. If you have any questions or concerns, please don’t hesitate to contact us.